Privacy policy

We are Survey Solutions Ltd. trading as Survey Drones.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us at privacy@surveydrone.net.

Our website address is: https://www.surveydrones.net.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

f you request a password reset, your IP address will be included in the reset email.

How long we retain your data

if you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

:Visitor comments may be checked through an automated spam detection service.

This sample language includes the basics around what personal data your store may be collecting, storing and sharing, as well as who may have access to that data. Depending on what settings are enabled and which additional plugins are used, the specific information shared by your store will vary. We recommend consulting with a lawyer when deciding what information to disclose on your privacy policy.

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Note: you may want to further detail your cookie policy, and link to that section from here.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

In this section you should list who you’re sharing data with, and for what purpose. This could include, but may not be limited to, analytics, marketing, payment gateways, shipping providers, and third party embeds.

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

In this subsection you should list which third party payment processors you’re using to take payments on your store since these may handle customer data. We’ve included PayPal as an example, but you should remove this if you’re not using PayPal.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

The following is a suggested policy text. Please consult legal professional and modify for your use case as needed. .

While visiting our site, we collect information so we can:

Process your quote request.
Email you with a quote regarding your quote request.

We also use cookies to keep track of your quote request while you’re browsing our site.

Our team have access to the information you provide while submitting your quote request to offer you the best quote.

Such information include Quote request details such as products added, custom fields, date, name, address and email

How do we use your data?

When you register online with Survey Solutions. When you register with us through our portal to monitor your projects or for secure file transfers via ShareFile, we collect your name, email and postal address. We collect these details in order to carry out the contract between you and us and because we need them to provide you with information about your project status or to facilitate the file transfer.
When you interact with us at third party trade events. Where we interact with you at third party trade events we will usually collect your name, company name, telephone number and email address. We will process your personal data in this way usually where you have provided us with your consent for us to do so and have stated that you wish to receive further information about our services.
When you apply for a job with us. When you enter into the recruitment process with us we may collect your name, contact details, recruitment information (e.g. right to work documentation and references), qualifications, accreditations and any additional information we may receive from our recruitment partners.We will use your personal information to assess your suitability for our available roles. We do this to perform a contract or to take steps at your request, before entering into a contract. Where we process your right to work documentation, we will do so to comply with our legal obligations.
When you contact us. When you contact us either by phone, email or via our website “contact us” page with general queries, we will usually collect your name and contact details, because it’s in our legitimate interest to make sure we can properly respond to your query.
On social media. When you connect with us on social media including on Facebook, Twitter, YouTube and LinkedIn we will process your handle, name and email address under our legitimate interest to respond to your comments and queries promptly.
When you receive our marketing updates. We will handle your personal information (such as your name and email address) to provide you with our news updates in line with any preferences you have told us about.When we send you our news updates because you have opted-in to receive them, we rely on your consent to contact you. If you have not opted-in and we send you our news updates emails, we do this because of our legitimate interest to promote our business.
You can unsubscribe from our updates at any time by clicking the unsubscribe link at the bottom of any of our emails, by emailing privacy@survey-solutions.co.uk or by logging into your account via the portal and updating your subscriptions.
Technical information when you use our website. When you consent, we collect information about how you use our website. We use this information to improve our website and to better understand how people use it. More detail on the information we collect and how we do this is set out in our cookie policy.
If our business is sold. We process your personal information for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your personal information in this way, the buyer of our business may not be able to provide services to you.

Who do we share your data with?

We share your personal data with:

Trusted third parties including sub-contractors or other service providers. We send to third parties (including architects, consulting engineers and quantity surveyors) information such as your name, address, telephone number and email address in order for them to provide services to you in line with our contract.
Third party IT hardware and software application providers. We share your personal data with third party providers who make our website, such as our data storage, IT and customer support partners. Each of these providers are subject to data protection contracts which ensure your personal data can only be used by them in their role as a service provider to us.
HMRC, law enforcement or other government and regulatory agencies. We share your personal data to these agencies where we are required to do so to fulfil our legal obligations.

Where is my data stored?

We store your data in the United Kingdom.

We do not currently transfer any personal data outside of the EEA.

However, in the event we do transfer your personal information outside of the UK and the EU, we will ensure it receives additional protection as required by law. To keep this privacy policy as short and easy to understand as possible, we haven’t set out the specific circumstances when each of these protection measures are used. You can contact us at privacy@survey-solutions.co.uk for more detail on this.

How long do we keep your data for?

We will only retain your personal information for as long as we need it. Your data is usually deleted after 6 years from the last date in which we interacted with you, unless we are required to keep it for longer to comply with our legal, accounting or regulatory requirements.

Where you enter into our recruitment process and your application is unsuccessful, we will hold onto your personal data for a period of 6 months. Where you wish for us to keep you on file for future opportunities we will do so only with your consent, and this will be deleted after 6 years from the last date we interacted with you, or if you withdraw your consent, whichever is earlier.

In some circumstances we may carefully anonymise your personal data so that it can no longer be associated with you, and we may use this anonymised information indefinitely without notifying you. We use this anonymised information to analyse our programmes and support other similar programmes around the world.

WHAT ARE MY RIGHTS UNDER DATA PROTECTION LAWS?
You have various other rights under applicable data protection laws, including the right to:

access your personal data (also known as a “subject access request”);
correct incomplete or inaccurate data we hold about you;
ask us to erase the personal data we hold about you;
ask us to restrict our handling of your personal data;
ask us to transfer your personal data to a third party;
object to how we are using your personal data; and
withdraw your consent to us handling your personal data.

You also have the right to lodge a complaint with us or the Information Commissioner’s Office, the supervisory authority for data protection issues in England and Wales. If you are based outside of England and Wales, you can find your relevant supervisory authority here.

Please keep in mind that privacy law is complicated, and these rights will not always be available to you all of the time.

Questions, comments and more detail

Your feedback and suggestions on this notice are welcome.

We’ve worked hard to create a notice that’s easy to read and clear. But if you feel that we have overlooked an important perspective or used language which you think we could improve, please let us know by email at privacy@surveydrones.net

This privacy policy was last updated on 03/08/2020

Privacy Policy