TRACKING YOUR PARCEL
Once your order has been packed and left our warehouse, you will be emailed a tracking number by Post. Please check your junk mail as some customers find this email is redirected to this folder.
On the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the Australia Post Investigation Team. Unfortunately, these Australia Post timeframes are uncontrollable, and we will do our best to rectify the issue ASAP.
Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.
If parcels are not collected or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.
If you do find you have entered incorrect shipping information please email us ASAP at firstname.lastname@example.org and we will attempt to correct the mistake.
You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website. We will cover the cost of freight of returned items where the mistake has been ours. If you require the goods to be returned for refund due to one of the reasons allowed above, you need to contact us to arrange collection.